Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Uckfield | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Uckfield collects, uses, and protects your information when you use our online pharmacy weight loss clinic services.

1. Who We Are

Pharmacy Weight Loss Uckfield is a GPhC-registered online pharmacy (Registration No. 9012511) operating in Uckfield, UK. We are the data controller responsible for your personal information. We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We collect and process the following categories of personal data:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, postal address
• Health data: Medical history, current medications, weight, BMI, and other health information required to safely provide weight loss treatment
• Payment data: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, device information, and website usage data

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatment through our pharmacist consultation process
• To dispense and deliver approved medications, typically within 1 working day of pharmacist approval
• To maintain accurate and up-to-date patient records as required by pharmacy regulations
• To communicate with you about your treatment, orders, and any clinical concerns
• To process payments and manage your account
• To comply with our legal and regulatory obligations as a GPhC-registered pharmacy

Our legal bases for processing include the performance of a contract, compliance with legal obligations, and, for special category health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and ensure the site functions correctly. We use:

• Essential cookies: Required for the website to operate, including secure login and checkout functions
• Analytics cookies: Used to understand how visitors interact with our website so we can improve our services
• Marketing cookies: Used to show relevant content, only with your consent

You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie consent tool. Withdrawing consent for non-essential cookies will not affect your ability to use our services.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Delivery partners, to fulfil your medication orders
• Payment processors, to handle transactions securely
• IT and hosting providers, who support our website and systems
• Regulatory bodies such as the GPhC, where we are legally required to do so
• Other healthcare professionals involved in your care, where clinically necessary and appropriate

All third parties are required to handle your data securely and in compliance with applicable data protection law.

6. Data Retention

We retain patient records for a minimum of eight years from your last interaction with us, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information. You may also have the right to restrict or object to certain types of processing. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.